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Frequently Asked Questions

1. Do I need to pay a deposit to hold land services (hotel, tours, and transfers)?

Yes, a non-refundable deposit of $ 300.00 per person is due at booking time ($500 for single person). Some suppliers may require higher deposits and will be advised at the time of booking.

2. Is deposit applicable to final payment?

Yes, your deposit will be applied to final payment.

3. When is final payment due?

Most of the time, final payment is required 60 – 90 days prior to departure unless our vendors or providers request final payment earlier.

4. Can I hold my air tickets with a deposit?

No, airline tickets must be paid in full at booking time.

5. Can I get a refund in case of physical limitation during my tours?

Some itineraries include tours that require strenuous physical activity.  Destinations such as Cusco are located at high altitude and passengers must check with their doctors before traveling. Many destinations outside the US are not prepared to assist handicapped passengers. Biscayne Travel takes no responsibility for any illness or any tour cancellation due to physical limitation of the passenger.

 

 

6. Do you recommend travel insurance?

Most services are 100% non-refundable; therefore, all passengers are strongly urged to purchase insurance at booking time to protect themselves against cancellations before departure and interruptions during the trip. Ask your travel professional about travel insurance options offered by Biscayne Travel.

7. Can I make date changes on my tour package?

Changes on the land portion are possible depending of the availability and the extra cost incurred in the process of modifying the reservation.

8. How do I know if I need a visa or vacacinations?

All passengers are responsible for obtaining visa requirements and special transit visas for all destinations mentioned in their itinerary.
Visa requirements depend on the nationality of the passengers and these regulations may change at any time.
Visas can be obtained by contacting the Embassy or Consulate of the country requesting the special permit.
Travelers are responsible for obtaining information concerning special vaccinations or other health requirements requested by the countries mentioned in their itinerary.

Please visit the following link to check the country information including visa requirements:
http://travel.state.gov/travel/travel_1744.html

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